So the website was fixed, ordered my new box, to be delivered to a local shop Friday 12th July, wasn’t delivered, haven’t heard from them. Sent a text as they didn’t know what I was talking about when I rang, no response, back to terrible service
I finally got through the webpages as well. I've just ordered a replacement box, for delivery to a local shop this Thursday 18th July. I must admit the lack of a confirmatory email or text is worrying and what you say doesn't fill me with confidence. The website promised notification of when it was ready to collect.
Has anyone received their new box yet?as my previous posts,I now have the upgraded v6 box,although I was advised I had to have an engineer out.I am just waiting for my next bill as I have been charged 30 quid,I have spoken to vm Bill's and payments team again who have assured me it has been credited back!I'm sorry to say I do not believe them as i have been told so many different things on this long journey to get a new box.i didn't want an engineer out but was told i would have to as the hub is in a different room to the tv
Update on my earlier post: I've now had an email to confirm that the QuickStart self-installation pack will be sent when and to where I requested. I also received a standard change to services email with "£0.00" to cover the changes and "none" in the one-off charge field. Let's see if the package arrives.
Ordered new box via the fixed link last Monday for collection at my local Collect Plus for Saturday. It's now Monday and it still has not been delivered. To make things worse the Virgin website shows no open orders for me even though I had an email with the order number. So, what is happening here?