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False advertising of Big Bundle channels

According to here the Big Bundle now includes TLC HD, Eurosport 1 HD, Eurosport 2 HD, MTV Hits, MTV Base, Club MTV, MTV Rocks and VH1.

However, the Channel Guide page here states that all of these TV channels are only available with the relevant Personal Picks added or the Bigger Bundle.

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Re: False advertising of Big Bundle channels

Hi. I had the same issue, the channel list for Big Bundle shows Eurosport 1 and 2 HD included but when you contact them they say they are not included and are £10 extra to upgrade. I kicked off and showed them the link where it says they are included and they added them for me. Hopefully they will update the website so not to mislead more poeple. 

 

 

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Re: False advertising of Big Bundle channels

Update - A few hours later I got an email saying they had upgrade my TV package and put my price up £7 , which was never mentioned at all and I didn't agree to. Fuming, I just want what I paid for. It is with complaints now. Meanwhile the website still has the wrong info on it.

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Re: False advertising of Big Bundle channels

No comment VM ? just going to keep on mis-selling the package to people ?

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Re: False advertising of Big Bundle channels

Report the page to the Advertising Standards Authority, they cover incorrect web pages as well. Take a screen shot and submit it in your complaint in case the page changes before they investigate.

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Re: False advertising of Big Bundle channels

My belief is that the channels such as Eurosport 1 were included in a promotion of Big Bundle or Mixit TV but were not removed after the promotion. I had a similar situation when I upgraded to Bigger Bundle + Sports and had to battle to get the Sky Sports HD channels included at no extra cost.

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Re: False advertising of Big Bundle channels

Hi derby999 

 

Thanks for the message 

 

We have escalated this and hopefully will hear back soon 

 

^chris 

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Message 8 of 9
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Re: False advertising of Big Bundle channels

Hi Chris. Yesterday afternoon your website was updated to show the channels as not part of the big bundle anymore. No one has contacted me however to resolve my issue, I am not paying extra for the channels showing as part of my bundle when I purchased it (and for several weeks afterwards). I have still not heard back from my complaint sent in over a week ago as well. Please ask someone to email me.

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Re: False advertising of Big Bundle channels

Hi derby999

 

Thanks for contacting us,

 

Sorry to hear that, we do aim to respond to complaints within 28 days. 

 

Kind regards  

Chris. 

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