Virgin Media Community

[KellyPG]

Hi

An engineer came out yesterday. We have taken out a new account but kept our old boxes. Tv channels are working but it gives me error code M63 when I try to access my shows or apps. 
Can anyone help please?

thanks 

[LittleMick73 · Accepted solution]

Hi this code seems to suggest an account issue so I'm afraid phoning is the only option. Regards Micky