2 weeks ago
Could somebody please advise.My elderly parents have a faulty tv box and have been unable tonwatch tv for days.They have tried to get through on their landline but are unable to
Is there an error message on screen? If so you should check this page as you may be able to rectify the problem. tv-error-codes
If that doesn't help then you could try the text messaging service.
Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, Options 1,1 and 2, but best to call at 8am to avoid call queues.
Hi Claire32, thanks for getting in touch.
I'm sorry to hear about the problems your parents have had with their TV service. We'd like to help get it sorted, so will get in touch via PM and hope to hear back from you soon.
Thanks for getting back to me Claire32 - it's clear there's an issue with the box from here so I've scheduled the soonest possible visit and confirmed the details via PM.
Please keep us posted with the outcome of that, or let us know if there's anything else we can help with.