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Channels missing

I have had virgin big bundle mixit installed today. All channels aren't showing yet. I selected bigger bundle, however I have some from the bigger bundle and some front he big bundle. Not all bigger bundle or mixit channel list are showing. Will they appear? I've compared the list and mine is between the player and mix not all from mix or bigger. 

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Re: Channels missing

Hi Pricey_del13,

You can try and force a channel update, it may take around 15 minutes.

Using your remote control press HOME then on screen

 Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list


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Re: Channels missing

Mixit isn't the same as Mix.  Mix was an old package that isn't available to new customers any more.

You can find the channels in each package here:

I work for Virgin Media but all opinions are my own