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SarahHig
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Channels disappearing!

I haven’t changed my package but channels seem to keep vanishing from the Tv - first Disney and today a few Nickelodeon channels - my kids aren’t impressed - and neither am I - I pay a lot for a large TV package! Does anyone have any idea why this is happening? 

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newapollo
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Re: Channels disappearing!

Hi Sarah,

Virgin have supplied a number of channels for free, all for a limited period since the start of the current Covid epidemic. They actually extended the free periods for a number of the channels, however the free viewing periods have now ended.

Which pack are you on?  You can use this TV Guide to check which channels are available in your package, to make sure you still have the correct channels for your package.

https://www.virginmedia.com/content/dam/virginmedia/dotcom/documents/Redwood/ChannelGuide_June_11_20...

Customers can purchase small bundles to add extra channels, or upgrade to a different package.

Customers can add one Pick to their bundle for £10 per month with each subsequent Pick costing £7 per month. Picks can be changed every month.

The  Kids Pick is £5.

This is the link showing the Personal Picks 

 https://www.virginmedia.com/content/dam/virginmedia/dotcom/documents/Redwood/Personal_Picks_May_2020...

Should you decide to add extra channels or regrade your package you could do so using the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Or you can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.

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SarahHig
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Re: Channels disappearing!

Thanks for replying - I have maxit TV so according to the list just sent I should have Disney and nick channels included!! 

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newapollo
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Re: Channels disappearing!

Hi Sarah,

I'm sorry to say they aren't part of the Mixit package.

Maxit TV shows in column 6 - there is a + sign next to those channels in the list. The + signs means those channels are available as a seperate addon (personal pick). The Kids channels are an extra £5 per month.

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Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


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