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Change package

Hi. I am looking to remove Sky movies from my package. When I phone it directs me to the website and sends me a link to mobile. When I then use link it says I can’t remove parts of package online and directs me to phone number...

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Re: Change package

Hi Jecs2,

You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.

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