Virgin Media Community

[mwc]

I am still awaiting a return phone call from Virgin Media technical team.  ( again )

Can't help but wonder  - 2 weeks on from first reporting problem  - whether anyone in Virgin Media cares enough to either resolve the problem or at the very least communicate properly with their customer base. 

[Steven_L]

Sorry to hear that you're having issues with the All 4 content on your ox, Pster72.

Are you still having these issues with All 4 content?

Regards

Steven_L

[Wells62]

Yes still not working 

works on the one upstairs 

[Copsonc]

And me ! Is it worth wasting my time again calling to have nothing resolved .. why can’t they fix it?? I just don’t understand 

[Wells62]

You would think someone from virgin media would read this 

and give us an update on what is happening 

physical look at the problem at someone’s box and sort it out 

then pass on the fix to the rest of us 

[ModTeam]

Hi all, 

We're very sorry that some customer's are unable to access the All 4 app through their V6 box. 

This issue has been raised under fault reference F008403264 and we hope to have a fix in place very soon. 

We will update the thread as soon as we have an update. 

Regards, 

Community Moderators 

[Wells62]

Thank you

[Gina1980]

"Gina1980 - do you have problems with any other apps, aside from prime and All4? Do you get any error messages before you get to the blank screen?"

No problems with any other apps; it's just the All4 and Prime that fade to a darker black.  No error messages etc.

[Gareth_L]

Hello autoq

Sorry for the delay in getting back to you. 

If you ever need to post again after this 

Start a new thread so it doesn't get missed

How is the App now, are you still getting the same blank screen?

Incase you need any help 

I have sent you a private message to gain account access

Please ignore it if you dont require any assistance

Gareth_L

[Emma_C]

Hi Chardy51, 

Thanks for your post and welcome to our community. 

Really sorry for any issues with All4 recently, this isn't good. 

I'd also like to apologise for the delay in getting back in touch, we have been busier than usual. 

I've tried the app from here and it's working fine, can you advise if you're still having this issue?

Let us know and we can advise further.