Rapidly losing patience, please help! Had a 2nd Tivo box installed last weekend. It has an error code 7400 which means box not activated. I have tried many times to contact virgin. No joy on online services and when I phone and actually manage to speak to someone I get passed from one department to another, spending a long time on hold only for the tech dept to hang up before I get to speak to them. I'm sure it's an easy fix, I just need someone to deal with it!
Hi japitts, tried to call the number you said, call cancels straight away same as 789. A virgin engineer installed my extra tivo box and left while it was updating. Unfortunately it didn't get activated so I have very few channels and a constant error message. I have been a virgin subscriber for 10 years and I am now so fed up I tried to cancel my service but can't even do that. I have never known customer service as bad as this.