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v6 box green dead screen please contact me

Bigjim091971
Joining in

on ‎21-07-2024 10:59

Hi my box has died with green screen of death - please can you arrange a new one to be delivered 

thanks

 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎21-07-2024 14:12

Hi @Bigjim091971 

It can take a day or two for a member of the Forum Team to pick this up and arrange a tech visit to exchange the box.

If you want it resolving faster then you should call 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Megan_L
Forum Team
Forum Team

on ‎23-07-2024 14:34

Hi Bigjim091971,

Thanks for your post and welcome back to our Community Forums.

Sorry your TV Box has got the green screen of doom! We can help here on the Forums, but it looks like you may have already managed to get through to someone for assistance.

Could you confirm if this is the case please? 

Thanks,

Meg

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