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scotsinc
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tivo v6 box stuck at welcome

Box is stuck on welcome screen and hard drive is making a noise. Sounds like the hard drive can't be accessed.

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newapollo
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Re: tivo v6 box stuck at welcome

Hi scotsinc,

It doesn't sound too good.  You have 3 choices.

You could try the text messaging service.

Just send  a text with a description of TV Faults  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, Options 1,1, and 2, but best to call at 8am to avoid call queues.

Or you can hang on here for a member of the Forum Team to pick this up, but it may take a day or two.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.

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David_Bn
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Re: tivo v6 box stuck at welcome

Good Afternoon scotinc,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with the V6 box. I can see you've been in touch with our team in regards to this issue

 

Has this now been resolved or is this still on going?

 

Kindest regards,

 

David_Bn

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