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flickering picture

RodH3
Joining in

on ‎29-01-2023 11:48

Hi

The picture flickers very rapidly, the sound crackles.

Other inputs (Firestick, DVD) don't.

Tried changing HDMI input on TV, changed cable. No difference.

If I reset the box the problem disappears. The trouble is, I have to do this every time I try to watch something live from the box or recorded on its drive.

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎29-01-2023 12:58

Just to confirm that you've proven the fault away from the HDMI cable and your TV's HDMI input - both of which work fine with other equipment?

Sounds like a faulty V6 HDMI output if so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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RodH3
Joining in

on ‎29-01-2023 13:10

Hi

I just tried the HDMI ARC input to the tv and the flickering doesn't occur.

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Natalie_L
Forum Team (Retired)
Forum Team (Retired)
In response to RodH3

on ‎31-01-2023 14:15

Hi RodH3, 

Thank you for reaching out to us here on the Community. 

I am sorry to hear you have been experiencing some issues with a flickering picture on your TV service. 

Has changing the HDMi cable now resolved the issue? 

Thanks, 

 

Nat
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