Virgin Media Community

[Wallop70]

YouTube & Netflix not loading and prime not working on v6 box any suggestions please 

[japitts]

Can you watch other On Demand programmes ok? Pick anything from ITV, C4 or C5 and see if it plays ok.

That should prove your box's internet connection.

[Wallop70]

Just tried itv racing live on demand and it didn’t work 

[japitts]

Are you able to elaborate a little on what happened when you tried to watch the On Demand programme?

I suspect the underlying reason here could be a lack of working internet connection - can you follow Home > Help & Settings > Settings > Network, and report what is shown in the top-right corner?