Why is the V6 box Netflix app so flaky?

[peterUK1]

Hi,

Have a new V6 box, after the old one broke.  I have this connected into Ethernet and all other apps work. 

I don't have Netflix through Virgin Media but was able to sign into it and use Netflix (for a few days). 

Netflix used to work but this morning, it's not starting.  If I go to Apps & Games, All Apps, and press Netflix.  I get the Netflix logo and then immediately brought back to All Apps screen.

Any idea how to resolve?  I am not factory resetting the V6 box as that's what broke the old V6 box and needed an engineer visit to resolve the boot loop by replacing the box.

[newapollo]

Hi @peterUK1 

Have you tried the following?  Go to Home > Settings > Audio & Video >  Match Frame Rate > set  'match frame rate'  to Off

[japitts · Accepted solution]

The frame rate instructions apply to the TV360 not the V6.

Since this is app-specific, a plain vanilla restart often resolves. Within the Clear or Restart menu, you're referring to option 4 "Clear & Delete everything" which does indeed have a known issue. Option1 "restart the TiVo box" is perfectly safe.

[peterUK1]

Those settings aren't on the V6 box.

Match Frame Rate isn't an option on either.

HOME > HELP & SETTINGS > SETTINGS > AUDIO

HOME > HELP & SETTINGS > SETTINGS > DISPLAY and SUBTITLES

[peterUK1]

Reset it once and that didn't resolve it.  Tried it later on in the evening and it worked.