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Virgin media box cutting out

TDB123456
Joining in

on ‎07-09-2024 17:58

Hi All,

When I am watching TV, either live or one of my recordings, after about 30-40 mins the picture freezes and the only way to fix it is to turn it off and on at the back of the box.

It's seems to every time we watch it and has been happening everyday for about a week.

Any ideas?

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎07-09-2024 18:12

Check for local area faults?  Might also be a bad circuit, post your power levels and network log for comments.

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TDB123456
Joining in
In response to Adduxi

on ‎07-09-2024 18:42

Thanks, I did a network test and it couldn't find my box, even though I am currently watching it. There is an engineer coming on Monday.

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japitts
Very Insightful Person
Very Insightful Person

on ‎08-09-2024 16:21

Does the same problem occur with OnDemand?

How about if you are on live TV, but delayed by a short time having pressed pause/rewind?

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