Menu
Reply
Highlighted
  • 233
  • 1
  • 14
Superfast
723 Views
Message 1 of 14
Flag for a moderator

Virgin TV Control app

In the past few days my Virgin TV Control app has refused to connect or, at best, taken ages to.

I've rebooted my V6 and reinstalled the app - all to no avail.

Please advise.

0 Kudos
Reply
Highlighted
  • 945
  • 79
  • 135
Well-informed
689 Views
Message 2 of 14
Flag for a moderator

Re: Virgin TV Control app

Can you please explain what you mean by "Virgin TV Control app" ?



You can't learn anything from a mistake until you admit that you've made it.
0 Kudos
Reply
Highlighted
  • 20.39K
  • 2.14K
  • 3.98K
Very Insightful Person
Very Insightful Person
683 Views
Message 3 of 14
Flag for a moderator

Re: Virgin TV Control app


@michaeldavis wrote:

Can you please explain what you mean by "Virgin TV Control app" ?


See here for details on the Virgin TV Control app:

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
  • 233
  • 1
  • 14
Superfast
640 Views
Message 4 of 14
Flag for a moderator

Re: Virgin TV Control app

Anyone - please?

0 Kudos
Reply
Highlighted
  • 799
  • 81
  • 191
Well-informed
616 Views
Message 5 of 14
Flag for a moderator

Re: Virgin TV Control app

You're not alone, I have the same issue, just takes ages to connect.

I have even tried uninstalling and reinstalling the app but it makes no difference. 

Thankfully I don't use it often!

Highlighted
  • 16.96K
  • 1.79K
  • 3.96K
Very Insightful Person
Very Insightful Person
610 Views
Message 6 of 14
Flag for a moderator

Re: Virgin TV Control app

In my experience, it does take a long time to connect, around 30 seconds, but it always completes.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

Highlighted
  • 233
  • 1
  • 14
Superfast
595 Views
Message 7 of 14
Flag for a moderator

Re: Virgin TV Control app

Until last week, it would connect at five seconds or less.  Now, it takes a minimum of 34 seconds (on test timings tonight).

If my phone goes to lock screen before connecting and then I unlock the screen, the app will never connect.

I'm not too unhappy, knowing now not to let the screen go into lock so that 34 seconds-ish is as long as I'll have to wait.

Still frustrating though given the speed of it up till last week.

0 Kudos
Reply
Highlighted
  • 16.96K
  • 1.79K
  • 3.96K
Very Insightful Person
Very Insightful Person
577 Views
Message 8 of 14
Flag for a moderator

Re: Virgin TV Control app

@Declanworld

Have you recently had the latest software update to V6. Perhaps it’s related to that?

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

Highlighted
  • 233
  • 1
  • 14
Superfast
573 Views
Message 9 of 14
Flag for a moderator

Re: Virgin TV Control app

I have had it and it did cross my mind.

0 Kudos
Reply
Highlighted
  • 16.96K
  • 1.79K
  • 3.96K
Very Insightful Person
Very Insightful Person
569 Views
Message 10 of 14
Flag for a moderator

Re: Virgin TV Control app

I’m fairly sure that the software update to V6 is the cause of what you are seeing.

It doesn’t bother me as it is always long but always connects for me.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply