Menu
Reply
Highlighted
  • 233
  • 1
  • 14
Superfast
736 Views
Message 1 of 14
Flag for a moderator

Virgin TV Control app

In the past few days my Virgin TV Control app has refused to connect or, at best, taken ages to.

I've rebooted my V6 and reinstalled the app - all to no avail.

Please advise.

0 Kudos
Reply
Highlighted
  • 945
  • 79
  • 135
Well-informed
702 Views
Message 2 of 14
Flag for a moderator

Re: Virgin TV Control app

Can you please explain what you mean by "Virgin TV Control app" ?



You can't learn anything from a mistake until you admit that you've made it.
0 Kudos
Reply
Highlighted
  • 20.46K
  • 2.15K
  • 4.01K
Very Insightful Person
Very Insightful Person
696 Views
Message 3 of 14
Flag for a moderator

Re: Virgin TV Control app


@michaeldavis wrote:

Can you please explain what you mean by "Virgin TV Control app" ?


See here for details on the Virgin TV Control app:

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Highlighted
  • 233
  • 1
  • 14
Superfast
653 Views
Message 4 of 14
Flag for a moderator

Re: Virgin TV Control app

Anyone - please?

0 Kudos
Reply
Highlighted
  • 804
  • 81
  • 192
Well-informed
629 Views
Message 5 of 14
Flag for a moderator

Re: Virgin TV Control app

You're not alone, I have the same issue, just takes ages to connect.

I have even tried uninstalling and reinstalling the app but it makes no difference. 

Thankfully I don't use it often!

Highlighted
  • 16.98K
  • 1.79K
  • 3.97K
Very Insightful Person
Very Insightful Person
623 Views
Message 6 of 14
Flag for a moderator

Re: Virgin TV Control app

In my experience, it does take a long time to connect, around 30 seconds, but it always completes.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 233
  • 1
  • 14
Superfast
608 Views
Message 7 of 14
Flag for a moderator

Re: Virgin TV Control app

Until last week, it would connect at five seconds or less.  Now, it takes a minimum of 34 seconds (on test timings tonight).

If my phone goes to lock screen before connecting and then I unlock the screen, the app will never connect.

I'm not too unhappy, knowing now not to let the screen go into lock so that 34 seconds-ish is as long as I'll have to wait.

Still frustrating though given the speed of it up till last week.

0 Kudos
Reply
Highlighted
  • 16.98K
  • 1.79K
  • 3.97K
Very Insightful Person
Very Insightful Person
590 Views
Message 8 of 14
Flag for a moderator

Re: Virgin TV Control app

@Declanworld

Have you recently had the latest software update to V6. Perhaps it’s related to that?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 233
  • 1
  • 14
Superfast
586 Views
Message 9 of 14
Flag for a moderator

Re: Virgin TV Control app

I have had it and it did cross my mind.

0 Kudos
Reply
Highlighted
  • 16.98K
  • 1.79K
  • 3.97K
Very Insightful Person
Very Insightful Person
582 Views
Message 10 of 14
Flag for a moderator

Re: Virgin TV Control app

I’m fairly sure that the software update to V6 is the cause of what you are seeing.

It doesn’t bother me as it is always long but always connects for me.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply