This is not personal at all. It is just the bad way VM act in just ignoring the true problem.
What we need is a proper technical investigation to this problem and a full report on why it is not fixed. Not too much to ask is it?
I do wonder if they have any technical staff as all I seem to get is a response from a public relations person saying "they will look into it"
Well 5 years of looking into it should have produced some results by now, even if is it a "don't know how to fix it". Please could some technical person look at this and give us some answer so we can get this matter resolved and closed.
I've been calling for greater transparency at VM for years.
It isn't the fault of those on the front line that they're not realistically the ones who have the training to know what these technical issues all are.
The people who do know, and are responsible for this sort of thing hide behind the 1st and 2nd line teams. There is no accountability for those who do firmware development of either TiVo systems or the (Super)Hub equipment and it means that they frankly give a public perception that they do not seem to care, and give no evidence to prove otherwise.
Blame the organ grinders sure, but don't blame those put out to talk to use because their superiors don't care enough to face the music themselves.
None, certainly not the issue this thread is for, i still have v6 on player pckg for 1 pound a mnth 40 quid 100 meg BB, watching new series Brittania on sky atlantic in UHD,all eps and formats were available,tv wise you cant beat them its just BB that keeps me with Virgin for now.