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teamfloyduk
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Re: V6 volume too low.

Given up on this as Virginmedia are certainly not interested and never have been. And as of August after many years I will be leaving them.  

V6Bored2
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Message 212 of 236
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Re: V6 volume too low.

No harm in thinking out loud buddy lol!  Something has changed in Virgin and the customer doesn't appear to be at the heart of anything right now.

V6Bored2
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Re: V6 volume too low.

I too am exiting. I started the process by signing up to a new provider for TV and Broadband (and much faster too) last night although I have several weeks of my contract with Virginmedia to go.
teamfloyduk
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Re: V6 volume too low.

Yeah as soon as I'm within a month until  end of contract. Signing up with City fibre Gigabit Broadband (Vodafone) then have Netflix, prime video and NowTv. Will still save about £30 a month. 

Jamesy1234
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Re: V6 volume too low.

I hope it goes well for you both.

cotts73
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Message 216 of 236
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Re: V6 volume too low.

I had this problem and it was driving me mad. Looked through this forum and someone mentioned that they changed the setting on their LG TV and it was much better. I have a Samsung smart TV so looked at the setting in the menu, Sound, Additional settings. There is an option titled "HDMI Audio Format" and it was set to "Bitstream". Changed this to "PCM" and the problem is now resolved.

Hope this helps.

Paul

Melissa_F
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Message 217 of 236
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Re: V6 volume too low.

Thanks for posting this Paul, it'll be really helpful for others that are having the same problem.

 

Thanks

 

Melissa

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BinghamBloke
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Message 218 of 236
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Re: V6 volume too low.

I have recently had new smart tv and this issue has shown itself up. All the other devices I connect are like half volume level compared to the V6. Xbox, Switch and the in built smart apps all ok at the same level.
Switch to the V6 and we have to double the volume.

I will have a look at the advanced sound settings mentioned but don't see why it should have to be changed if everything else is fine.
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Melissa_F
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Message 219 of 236
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Re: V6 volume too low.

Hi BinghamBloke,

 

I'm sorry you're also experiencing a similar issue.

 

Can you give the settings a try and let us know if that helps at all?

 

Thanks

 

Melissa

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cotts73
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Message 220 of 236
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Re: V6 volume too low.

There is also a setting in the V6 box menu. 

Home button, help and settings, settings, audio, dolby digital... Choose dolby digital to pcm.

Don't know if this one works so would need someone to test it out and post the results. 👀

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