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cnj
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Message 201 of 236
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Re: V6 volume too low.

Thanks wm29.  The splitter requires a power supply, so yes it's an 'Active' one.

cnj
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Message 202 of 236
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Re: V6 volume too low.

I've also found another thing that might help the V6 sound quality.  In my LG TV's Sound Settings screen, I found that by setting 'Dolby Atmos' to ON and 'Adaptive Sound Control' also to ON, it greatly improves the quality of the sound by making the vocals a bit richer and louder without increasing the background stuff.  Hope this helps.

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V6Bored
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Message 203 of 236
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Re: V6 volume too low.

I'm also having this problem too.  I've tried everything but to no avail.  I'm also experiencing issues with channels now saying that they are not part of my package amongst other things.... Once my contract is over TV and Phone will be gone!  Stick to Freeview and On Demand.  Sorry Virgin

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ryan2801
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Message 204 of 236
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Re: V6 volume too low.

So VM have no desire to fix this problem? Very disappointing.  

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V6Bored
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Message 205 of 236
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Re: V6 volume too low.

The problem is definitely the V6 Box. If Virgin could release a software update that will be great. A fix will definitely improve my view on it although I do not like Tivo to be honest.
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unisoft
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Message 206 of 236
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Re: V6 volume too low.

Yes def the V6 box - been going on for years now.

Virgin refuse to acknowledge its their box/software. No matter what setting I use on my LG OLED55C6V the volume is miles lower than the TVs tuner or other HDMI devices, and BBC1 SD (South East) is significantly higher volume than BBC1 HD (London) - again not on the TVs own tuner. So I get the volume issue when I first change to Virgin on the HDMI, and then again once I've adjusted the tv volume when I switch between BBC 1 SD and BBC1 HD.

In short, it's flaming annoying and just incompetent of Virgin not to have fixed this by now...I have even used another LG TV (2019 model) and it is still the same result.

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V6Bored
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Message 207 of 236
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Re: V6 volume too low.

I have 2 LG Oleds (B7 and B8) and 2 V6 boxes and the sound is poor. I have to turn the volume way up to hear anything and I have to be very careful when I switch to another source as the volume can be very overpowering. I have set the V6 boxes to dolby digital and dolby digital to pcm with no discernible difference in volume.
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Jamesy1234
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Message 208 of 236
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Re: V6 volume too low.

I can't believe this issue is still going on!!! I am getting a new a/v receiver soon, let's see if that makes a difference, buy I doubt it will as I am currently using the same receiver I had when I was with Talktalk, and I didn't have a low sound issue then. 

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V6Bored2
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Message 209 of 236
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Re: V6 volume too low.

Getting a new receiver makes no difference unfortunately.  The issue is with Virgin to repair.  Unfortunately I have grown tired with it and broadband woes and I am moving to a new provider.

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Jamesy1234
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Re: V6 volume too low.

I am fully aware it won't make a difference, just thinking out loud I guess!!!

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