on 28-03-2023 12:13
Hi, my neighbour insists that he uses a voice controlled remote on his V6 box. From what I can tell this is not possible. Does anyone know if it can be done. many thanks.
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on 28-03-2023 12:32
Voice control is available only on the TV 360 box. Your neighbour must have converted his V6 running TiVo software to a TV 360 running Horizon software.
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on 28-03-2023 12:32
Voice control is available only on the TV 360 box. Your neighbour must have converted his V6 running TiVo software to a TV 360 running Horizon software.
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on 30-03-2023 12:51
Hi Havantaclew 👋 welcome back to community! Thanks for posting.
As the community have advised already, the most likely scenario is they are running the TV360 software from a converted V6 Box. This would also include a different remote which does have voice control. You can read more about the process of how this is done here👉 Help using Virgin TV 360 | Virgin Media Help in the upgrading to TV360 section.
If you are interested in upgrading your service to TV360 this is done via a package change. We don't generally offer support with these via the community forum as they are best completed in real time. This can be done via phone 📞 0345 454 1111 or 150 from a VM landline. Text via 📲 on +44753 305 1809, or WhatsApp on +447305 327 112 .
Let us know if you have any further questions or need more support and we will do our best to help!
All the best. 🌞