Menu
Reply
Shazza1971
  • 3
  • 0
  • 0
Joining in
383 Views
Message 1 of 3
Flag for a moderator

V6 stuck on starting up

Screen stuck on starting up with lights flashing white then red. Tried switch off and unplugging then plug back in with standby and plus button pressed. We have had issue before and the box has always been noisy

0 Kudos
Reply
japitts
  • 13.94K
  • 1.88K
  • 3.15K
Very Insightful Person
Very Insightful Person
363 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: V6 stuck on starting up

Any TV box that won't startup or is stuck in the boot loop has a fault. It "sounds" like yours might have a HDD problem too.

Either call into faults (150 from VM, or 0345 4541111 from another phone) to report it, or wait on here for staff to get to this thread.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Zoie_P
  • 3.32K
  • 150
  • 269
Forum Team
Forum Team
324 Views
Message 3 of 3
Flag for a moderator

Re: V6 stuck on starting up

Hi Shazza1971, 

Thanks for your post and I am sorry that you are having issues with your equipment.

I have located your account and can see you have not had a tech visit to resolve this. We can get this booked in for you. I will pop you over a PM and we can go from there. 

(Keep an eye out for the purple envelope)

Zoie

0 Kudos
Reply