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Walter
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V6 return

I want to return a V6 box but the returns box the details on the cardboard directions do not fit the V6,

I have  still got the box the V6 was originally sent to me

 

Walter

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jbrennand
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Re: V6 return

see
.....

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Walter
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Re: V6 return

I know what I need to return, but the cardboard box dose not fit hr V6

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Walter
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Re: V6 return

I need someone from Virgin to reply on the packing problem

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newapollo
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Re: V6 return

Hi @Walter 

The V6 box should fit into the returns packaging. The follow VM  youtube video shows how to pack it up.

https://www.youtube.com/watch?v=vOhLByeNjn4&t=16s 

 

Dave

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Walter
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Re: V6 return

> Hi @Walter 

The V6 box should fit into the returns packaging. The follow VM  youtube video shows how to pack it up.

https://www.youtube.com/watch?v=vOhLByeNjn4&t=16s  <

That is a bit more helpful,  do I need to include the controller and the HDMI cable?

Walter

 

 

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newapollo
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Re: V6 return

Hi again Walter,

No you don't need to include them, but try and fit the remote control on as it's useless without the V6 box, or give it to someone else as a spare

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Walter
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Re: V6 return

I put the package into my local Connect Plus shop and was given a receipt for it.

 

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Natalie_L
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Re: V6 return

Hi Walter, 

 

Thank you for reaching out to us here on the Community and thank you to our members for your support. 

Our apologies for any issues you experienced with the package, I do hope the video links provided helped with this. 

We appreciate you taking the time to return the equipment but if you do experience any further issues please do get back in touch and we will be happy to assist further. 

Thanks 

 

 

 

Nat
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Walter
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Re: V6 return

Do I get a confirmation from Virgin when they receive it?

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