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V6 remote buttons

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LpHughes
On our wavelength

on ‎10-09-2023 17:08

The navigation buttons aren't working. Trying to move right on film or YouTube selections is registering as though the middle has been pressed. The Guide button doesn't work. Batteries have been changed and everything switched off and back on again 😏 How do we get a new remote please?

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newapollo
Very Insightful Person
Very Insightful Person

on ‎10-09-2023 17:51

Hi @LpHughes 

You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

If the links aren't working either clear your cache and cookies or try a different browser

You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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newapollo
Very Insightful Person
Very Insightful Person

on ‎10-09-2023 17:51

Hi @LpHughes 

You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

If the links aren't working either clear your cache and cookies or try a different browser

You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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LpHughes
On our wavelength
In response to newapollo

on ‎10-09-2023 19:09

Thanks. I've ordered a replacement now.

Easier than I thought it would be 😄

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