V6 rebooting, no channels subscribed
Started yesterday. V6 downstairs (upstairs is fine) Boots, welcome, starting up. Then kept restarting every few mins. Left it overnight. Tried today and got message about being a new box, continued ...
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Thanks. Tried a reset with a view that no harm done as they'd go anyway if they replace box. Got in a restart loop and power/+ didn't work.
Engineer monday
Error code M58 and 7400 tie in together. If a box hasn't been connected for around 30 days it is de-activated and needs re-activating again.
Is there any reason why it hasn't been used for that length of time? Have you recently changed contract and had one of the boxes removed from your set up? Or have you requested a box swap/replacement box as that would deactivate a working box?
Try calling 0800 953 9500 which is the activation line and have the box serial number (shoud be on a sticker on the box base) along with your account number and area number which can be found on your bills and contract.