Virgin Media Community

[Stacey8312]

Only had a few months Has now started to constantly restart its self 

Switches its self on then off then freezes 

[japitts]

It's probably not what you want to hear, but the box sounds faulty to me.

If it gets replaced, you'll lose everything on your hard drive anyway, so I'd work through the varying levels of reset first, on the off-chance more than anything..

Home > Help & Settings > Clear or restart my box.

Each reset has an on-screen explanation of what it does, and an intentionally "awkward" keypress to prevent accidental ones.

If those resets fail, then you'll have to call faults and report your box faulty - on the usual number (150 or 0345 4541111)

[Stacey8312 · Accepted solution]

Hi yes iv reset the box but still the same 

today it won't stay on at all just constant restarts 

I tried ringing earlier but was waiting over an hour and had to end call for school run 

I'll try ringing again tomorrow 

Thanks