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V6 flashing orange light

so I have a weird emblem on the telly, it’s like a tv box and an arrow pointing down. Seems to suggest downloading. The box won’t turn on past this emblem. Done  re-boot etc etc just noticed the power light is flashing orange. Any ideas. 

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Re: V6 flashing orange light

Typically, the flashing light indicates a fault on the V6, if you're unable to use the box then you'll need to contact into the faults team for them to do further checks. You can run a test for your equipment using the "Check Service Status" button at the top of the page under the Bell icon. This will tell you of any faults and allow you to externally run a check on your equipment.

** I work for VirginMedia but all opinions posted here are my own.
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Re: V6 flashing orange light

Hi Russ_31, 

Thanks for your post and welcome to our community. 

Really sorry you've been having some service issues and for the delay in getting back to you. 

I did try and have a look at the back end of the services from here but I've not been able to locate your account. 

Can I ask if this has been sorted now since your post?

If not then did you try the above that was advised? 

If you still need further assistance please let us know and we'd love to help from here. 

Emma_C - Forum Team
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