Virgin Media Community

[wchuk74]

My box got green screen of death just tried 150, got sent a link, link doesn’t work

help please need box replacing asap

[wchuk74]

Help help

v6 box keeps restarting g comes up with green screen box has serious error etc etc gonna take 3 hrs to repair

cant seem to get in touch with vm, any advice 

[newapollo]

Hi @wchuk74 

You need to speak again, best to call at 8am when they first open.

The system should recognise that you've already called and put you into a queue to speak to an agent.

If that doesn't happen then ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Otherwise wait 2 or 3 days for a member of the forum team  to pick up your post.

[wchuk74]

Hi

i rang got sent a link by text message and link don’t work omg another vm triumph lol

ty for reply 

[japitts]

Once you've chosen the options on 150 for "I have a fault with my TV service", don't press anything else. Ignore the options for a link, a message, go self-serve etc etc - just wait on the line without pressing anything.

That should eventually put you into the call queue for an agent, which is what you need here. They should arrange the tech visit you need, and that tech should replace the box for you.

[wchuk74]

OMG that was a trial, if I wasn’t in contract I’d think cancelling

i must if spoke to idiots r us.  Lost my cool more than once

[David_Bn]

Thanks @wchuk74, and welcome back to our Community Forums!

Sorry to hear of the fault that has emerged with the set top box, and for the frustration getting through to our team caused.

Can you please confirm if we have been able to issue you with a new set top box? 

Kindest regards,

David_Bn

[wchuk74]

Not as yet and very confused one person says got app thurs another said sat, really really disappointed had to wait so long, and still ain’t got answer.

some of the so called professionals I spoke to were infuriating 

[Akua_A]

Sorry for the confusion caused regarding your appointment @wchuk74. This is not the level of service we expect we expect from the team. I can however see you have recently been in contact with the team about this issue. Did they give clarity on your appointment date? Do you need any further help? 

Thanks,

[wchuk74]

Not really, executive department have nothing for the 3rd so I assume it is 5th

regards