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selex
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V6 box restarting loop

My V6 box has been cycling through the 'Starting Up' and 'Welcome' screens for 2 hours this morning. 

Turning the box off for a while has not helped. Rebooting the router has not helped either.

Tried to call Virgin Media but it cut me off after 11 minutes, so am posting here in the hope that someone can help!

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Martin_N
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Re: V6 box restarting loop

Hi selex,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. Can you confirm has there been any change since your post?

 

^Martin

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selex
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Re: V6 box restarting loop

Thanks for the reply. I managed to get through to the VM team in the end and they sent out a replacement V6 box (which arrived the next day). I've now installed that, paired the remote, and it's working fine now.

I'll return the broken box when I get the chance.

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Martin_N
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Re: V6 box restarting loop

I'm glad to hear that has been sorted for you.

 

^Martin

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DCorker
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Re: V6 box restarting loop

I have the same issue, my V6 box has now been in a startup loop for roughly 18hrs.

I am unable to get through on the phones and there is not online chat to resolve the it with a techie.

Can someone kindly get this logged please

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