V6 box freezes

[Sethi]

Hi my v6 box and turns off tv when I forward recorded programmes is there a fix for this?

[japitts · Accepted solution]

A restarting TV box is a faulty TV box, but your symptoms may be one of hard drive issues - if only recorded programmes are affected.

You've not mentioned any issues with live TV so that's presumably OK. Pause live TV for a short time and watch it delayed - this is also a recording and uses the hard drive in the same way. How's this?

[Sethi]

Thanks so much 😊 yes live tv is ok. It doesn’t happen every time but the sound goes for about a minute then the tv turns off and then almost straight away the tv restarts. I tried pausing tv and watching delayed and that was fine.  Because it doesn’t do it all the time I keep thinking it’s fixed itself, then in happens again 😳

[Daniel_Et]

Hi @Sethi 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

How have things been since you last posted? Also, have you had any error codes showing on the TV screen at any point?

Please pop back to us at your earliest convenience and we'll do our very best to help.

Thank you for your support @japitts 👍

Regards,
Daniel

[Sethi]

Hi sorry just seen this, yes the tv still keeps turning off there are no error codes showing on the tv.

[Matthew_ML]

No worries and I am sorry to hear this.

I will now send you a PM to get this looked into, please do keep an eye out for it. Cheers 

[Matthew_ML]

Glad to hear we have started getting the ball rolling on this, please do keep us updated on how this goes. Cheers