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Gilly6
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V6 box fault - Frozen on starting up screen

on ‎01-01-2022 13:53

Frozen on starting up screen, even after doing the usual turn off…etc

 

 

[MOD EDIT: Subject title changed for clarity]

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japitts
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Re: V6 box fault

on ‎01-01-2022 16:19

Any TV box that won't startup has a fault, and you're best to report that. You can do so in one of two ways...

Call in - 150 from a VM phone or 0345 4541111 from any other phone.

Wait on here - staff should respond, but it may take a couple of days.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
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Re: V6 box fault

on ‎04-01-2022 08:56

Hey @Gilly6,

Welcome to the community and thanks for getting in touch with us here on the forums.

I'm sorry to hear of the issues that you're having  with your TV box. I have been able to locate your account and can see that you had an appointment booked in that has now been cancelled.

Has your V6 issue now been resolved?

Regards,

Steven_L

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