Hi, Have this message on one of my V6 boxes. No amount of reboots sorts it put so it's safe to assume the box is u/s. It patently needs to be swapped out. I have now tried 3 times to talk to someone at VM to no avail. I understand the COVID issues but I have had zero issues contacting other companies and we are now 8 months in so i don't get why VM haven't sorted customer contact..
Why no webchat Virgin? It's not that hard to set up.
Anyway, can someone contact me to arrange a box swap out please, or I will be asking for a refund or account credit.
Cheers, GrocerJack