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Fizzi271 · ‎13-11-2022

Consistently having issues with black screen after viewing on Prime and Netflix when trying to return to viewing via main menu. Meno visible but TV show black with sound.

Thanks

David_Bn · ‎15-11-2022

Thanks for your post @Fizzi271, and welcome back to our Forums.

Can you please address the points/suggestion raised by @newapollo for me, before we look further to other issues/suggestions that may help combat this issue?

Kindest regards,

David_Bn

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Fizzi271 · ‎13-11-2022

Consistently having issues with black screen after viewing on Prime and Netflix when trying to return to viewing via main menu. Meno visible but TV show black with sound.

Thanks

newapollo · ‎13-11-2022

Hi @Fizzi271

You've posted in the Tivo forum, however the older Tivo box doesn't have the Prime app.

So it seems like you have the V6 box.

You should try a new high speed HDMI cable which should be HDCP compliant.

Dave

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David_Bn · ‎15-11-2022

Thanks for your post @Fizzi271, and welcome back to our Forums.

Can you please address the points/suggestion raised by @newapollo for me, before we look further to other issues/suggestions that may help combat this issue?

Kindest regards,

David_Bn

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

V6 box black screen with sound after Netflix or Prime usage