on 22-06-2018 08:30
Hi Can anyone advise how I get a new Remote for my V6 Set top Box my remote has just stopped working I have changed the batteries but it hasn't solved the problem I have been onto Virgin Media several times but I am getting nowhere fast please help.
Answered! Go to Answer
on 22-06-2018 14:40
on 26-06-2018 13:52
Hello Ashley67
Thanks for your first post and welcome to our community.
Sorry to hear your remote is playing up.
What I have done is request a replacement one for you.
This should be with you in the next 5 working days
Gareth_L Forums Team
on 22-06-2018 14:40
on 26-06-2018 13:52
Hello Ashley67
Thanks for your first post and welcome to our community.
Sorry to hear your remote is playing up.
What I have done is request a replacement one for you.
This should be with you in the next 5 working days
Gareth_L Forums Team
on 06-07-2018 11:24
on 11-07-2018 11:11
Hi Ashley67,
Thanks for coming back and letting us know you have now received the new remote control.
I have added a link (here) for the remote control set up just in case you need it 🙂
If you have any further issues you know where to find me.
In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.
Take care,
Louise
New around here? Find out more about the Community by checking our "Getting started guide"
on 03-11-2018 08:22
My remote stopped working and did not work after changing the batteries with new ones..it still worked my TV volume though..I could not access the home functions to re-pair it.... So I downloaded the Virgin media remote app and used that to gain access to the home section and then settings and to pair my remote again, and Is now fully working again.
on 16-12-2018 17:42
Only had this for 2 weeks and already linked it to box about 6 times and unlinked it and back again and changed batteries is this a normal occurrence?
on 21-01-2019 22:30
on 26-01-2019 22:08
The remote stopped again. It's weird. New batteries, set up and paired successfully.
Press one button on the remote (any button) and it works, press again and it's stopped - nothing. The red/green light shows the remote is attempting to do something but the V6 doesn't respond.
However, the original remote works without error so I know the V6 is fully functional.
on 27-01-2019 02:03
@brianwmay occasionally the V6 box will either be slow to react or will not react at all to inputs from the remote, the simplest solution is to power off and power back on the box.
It is unlikely that Bluetooth devices would cause an issue with the V6 box as the remote is specifically paired and it is more than likely a coincidence.