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V6 Box not working

My Main virgin Media V6 box has stopped working.

It's going through a cycle of lights on the display when I try to start it up, and doesn't get past the Starting Up screen. I've tried rebooting it, and well as unplugging and powering down for 15 mins before starting it up again. 

Pretty sure it's dead. Is it possible to order a replacement here without having to go through the Call Centre?

 

Thanks. 

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Re: V6 Box not working

i think the box may need reactivating, if this doesnt work a new box is required and it has to be dealt with over the phone unfortunately


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Jordan

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Re: V6 Box not working

Hi Jordan.

Thanks for the response. What do you mean by "Reactivating" / how would I go about this?

Thanks

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