Virgin Media Community

[derekg57]

Hi, my V6 box started having problems, kept rebooting, unable to view certain channels, stuttering on playback. Did the online diagnostic checks which completed 100% then "oops something went wrong" message. Checked connections etc but every time I start it up again, it just hangs at "starting up" screen then tries to reboot again. My second tivo box in dining room is working fine. Any help please 😊😊

[Nicholas_k]

Hi if you private message me your account number and site id I’ll look in to this for you.

[derekg57 · Accepted solution]

Engineer replaced V6 box and up and running again. Just need to set up series links etc again but pleased with the prompt response.