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duzman2000
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V6 Box Upgrade

on ‎30-10-2020 12:49

Just upgraded TV, phone, broadband and mobile package. Was led to believe I'd be getting a new box, I did get a new bb hub, but I've had this TiVo box for 6 odd years and was expecting I'd need the new box for the 4k stuffs... And was hoping for a new box, I like new boxes...

If I should have got a new box, when will it come if it wasn't expected to be with the hub, and if I'm not due one, why not? haha

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japitts
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Re: V6 Box Upgrade

on ‎31-10-2020 13:18

Was a box-swap to a V6 specifically mentioned when you renegotiated your package?

Regardless, call VM and speak to an agent. If one hasn't been included, they may be able to arrange one for you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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