V6 Box Stuttering after Pause

[gdaveyyvonnearn]

My Tivo box stutters after pausing live TV. When I change channel, or return to live TV it is fine. Anybody share any information on this? TV is a LG UH77. 

[japitts]

It won't matter for the fault diagnosis, but you've referred to a TiVo but posted in the V6 board. Which do you have? Check here if you're not sure.

If your live TV is OK, but delayed TV & recorded programmes are problematic, this indicates a fault with your HDD. This can't be repaired and will - sooner or later - mean a replacement box is required.

You can either wait here for staff to respond or call in to report faults by phone.

[gdaveyyvonnearn]

Thanks for this. It's a V6 box. I am just so used to calling it a Tivo...

[Reece_MH]

Hi @gdaveyyvonnearn,

Thanks for your post, and a warm welcome to our Community Forums.

As mentioned by @japitts, if the issue is occurring on paused TV or recorded programs, it can indicate issues with the hard drive on the box. I've ran some checks on our end and I can see that there have been some hard drive errors detected on the box.

I'm going to pop you a PM to arrange a replacement. Please look out for it in the top-right of the forums, in the purple envelope.

Cheers,