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on 24-08-2021 01:54
Hi
We were just watching tv then the channels just dropped.
Waited a few mins still nothing so turned tivo off and on.
Got a bar going across tv that said loading channels got to 33% and froze. Then gave an error saying s102. Tried a couple of times then gave up.
Is anyone else having issues?
Thanks
Answered! Go to Answer
on 24-08-2021 08:57
Is this error still happening now? If it is, and your co-ax connection is finger-tight, there's 3 checks I'd go for as a starter for six...
1: Is this happening on all broadcast channels, or just particular ones?
2: Does OnDemand still work ok?
3: Is anything reported on the local status line - 0800 5610061?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-08-2021 08:57
Is this error still happening now? If it is, and your co-ax connection is finger-tight, there's 3 checks I'd go for as a starter for six...
1: Is this happening on all broadcast channels, or just particular ones?
2: Does OnDemand still work ok?
3: Is anything reported on the local status line - 0800 5610061?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-08-2021 09:15
Just tried the tv and everything's working again now
on 27-08-2021 13:36
Hiya Kayleykayley,
Thanks for coming back to us with an update about your TV issues, I am glad you managed to resolve it 🙂
Just for future issues with your services and for any other users that are looking at this thread for help, I have a few links below that might help with general issues -
If you have any other issues, just create a new post and we will be more than happy to help!
Thanks,
Megan_L