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V202 error

I have been having the v202 error since getting my v6 box last year. The person on the phone couldn’t fix it - my old box in my bedroom still works and allows me to access catch up and on demand services.

has anyone actually had a fix provided or have the boxes had to be replaced? Really Don’t  want to spend time with someone on the phone again and now with a further price increase I am considering leaving virgin as the service I pay for is not being provided

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Re: V202 error

Hi Mazmaxwell, thanks for your post.

 

Sorry for the trouble you've had with this error. 

 

Have you been able to check for related known issues on our service status page: virg.in/service? If you sign in from there you can also run tests on your equipment which may offer a solution.

If there's nothing communicated that could be causing the problem don't hesitate to let us know so we can take a further look.

 

Please keep us posted.


Tom
 

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