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Claire467
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Upgrade not showimg

We upgraded yesterday showing our new package in my email and on account yet no new channels showing .... turned box on and off .... 

what are the changes of it making my sons night and football being on 🥺

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newapollo
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Re: Upgrade not showimg

Hi Claire467,

If you upgraded over the phone then channels are usually activated immediately, however any other method can take around 48 hours.

You could try and force theupdate using your remote control  click on HOME then 

 Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

Dave

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