Check the help page <<< here >>> if it's still not working after following those instructions there will be a link to order a replacement remote.
There's also a link on the order remote page to download the TV Control app which you can use as a temporary remote.
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are having issues when trying to set up your remote. We can understand this is not ideal. We are however glad to see you were able to reach the team who placed an order for a replacement for you. Please let us know how it goes with the new remote and if you need any further help.
New around here? Check out the do's and don'ts, in our Community FAQs