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Tivo box stuck on preparing to load

I’m trying to connect my TiVo box to my new tv . It started connecting and got stuck on preparing to load 

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Re: Tivo box stuck on preparing to load

Thank you for the post Justin_prem and welcome to our community.

 

Can we please confirm if you've got this working since your post?

 

If not, please ensure all the cables running from the Tivo box to the TV are secure and restart the Tivo box. 

 

Let us know, Emily.

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Re: Tivo box stuck on preparing to load

If it's stuck at 33% when trying to grab the channel info, it's because the box hasn't been activated. The manual is wrong where it says activation is automatic, it isn't you ring up 0800 953 9500 and go through the options, iirc it was 1, 1 then 2 for the option for them to send the signal, which can take upto an hour to come through to the box.