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BilboBagshawe
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Tivo V6 box not working

My TiVo V6 box stopped working on 8/4/21. I have tried restarting it to no avail. I have rung 150 on 9/4/21, 10/4/21 and 11/4/21. The support person gives me the same advice - to reset the box and wait either 20 minutes or 3 hours, and to call back then. The power switch is lighting up red or white alternately, and the screen shows, ‘Starting up...’ with a red clock on the left hand side. I have tried to ring 150 as requested and they are now closed. I am sick of being treated like this, when clearly either an engineer needs to fix it or the box needs replacing. 

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japitts
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Re: Tivo V6 box not working

Have you, during any of these support calls, told the agents you spoke to, that the advice to retry, isn't working?

I'm only asking, to help differentiate a case of C/S agents not doing all that can be done during a support call, from them not being aware your calls were repeat ones.

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BilboBagshawe
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Re: Tivo V6 box not working

I have explained that I did try their advice before.

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japitts
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Re: Tivo V6 box not working


@BilboBagshawe wrote:

I have explained that I did try their advice before.


And what was their response, as a paying customer?

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BilboBagshawe
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Re: Tivo V6 box not working

They have booked an engineer now.

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