Hi Edgeguy,
It's best to call first thing in a morning at 8am when lines are least busy, or late afternoon/tea time.
When phoning, ignore the automated response asking you to press 1 for the link to online support. If you don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
Dave
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali