18-08-2021 17:23 - edited 18-08-2021 17:32
Answered! Go to Answer
on 25-08-2021 10:06
Hi there,
I'm so sorry that I haven't been able to get back to you sooner - I am still awaiting a response from the AFM I'm afraid, however I am going to follow up with this today and chase an update for you.
As soon as I have any news I will let you know.
Beth
on 25-08-2021 10:09
Apologies - I've just had a look at the account and can see that a senior engineer recently visited to take a look. I am sorry, I wasn't made aware of the appointment.
I believe you have arranged another engineer visit, was the issue not resolved by the senior engineer? What did they advise?
Thanks
Beth
on 25-08-2021 11:01
The first engineer said network fault, has not been resolved. I have reported this fault weekly since with no resolve. The latest is another Tech is visiting Friday as each time I report this ongoing problem Virgin media insist another Tech is sent out. What else can I do to resolve this issue? Hopefully If I report it every day some one will wake up and address the issue.
on 27-08-2021 12:45
Hi Oldgitretired,
Thanks for your update,
Sorry to hear you are having issues with our service, please let us know how your visit goes and if you are closer to getting this resolved.
Zoie
on 27-08-2021 14:59
Hi Zoie
Picture was braking up early this morning with incrementing uncorrectable RS errors
Visit by Tech this morning checked out this end and in local box in street.
Tech traced possible problem with fiber optic cable in Virgin media network end.
Picture stable since, it always seemed worse towards evening so will monitor and see what happens. Hopefully pixelation now fixed after 3-4 weeks.
Oldgitretired