TV keeps going blank

[cj1739]

I have a V6 box.

Recently theTV picture has started to go blank about every 10 minutes, for a second or two.

I've checked the cables, and restarted the box, but the problem continues.

This only happens when watching live TV or recordings via the V6. Other sources (Apple TV, DVD) are fine.

Help please... Thanks

[cj1739]

Hi again Zoie

I am still having the same problem with the picture going blank every few minutes (sometims more frequently).

This despite being told by someone in the Virgin Media on-line chat that the problem was now fixed and would never happen again.

Any further thoughts? Do I need a new V6 box?

Thanks

[Paul_DN]

Hi cj1739,

Thank you for reaching back out, sorry to hear you are still facing issues with the TV going blank, have you tried a different HDMI cable or socket on the TV?

Regards

Paul.

[SpacePhoenix]

If you've got another V6, try temporarily swapping them over to see if it's some sort of cabling issue or if it's a box issue

[cj1739]

Thanks, but I don't have another V6 box

[Kain_W]

Thanks for your responses cj1739,

So we can investigate this further I've dropped you a PM.

You'll find the message from myself within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM cj1739,

That appointment has now been booked in for you!

Do let us know if you require further assistance.

Take care,