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countyexile's avatar
countyexile
Up to speed
9 months ago
Solved

TIVO Replacement

Hi, I have a similar query I am asking on behalf of my daughter & son-in-law who are also VM customers (I have suggested to my son-in law that he registers on here in case you need to exchange any pr...
  • japitts's avatar
    japitts
    9 months ago

    Your post has been moved to a new thread.

    Yes, TiVo's can be replaced with V6. Faulty ones are as a matter of course. There's also a proactive current programme to swapout TiVo due to the Netflix app being removed.

    Any account which has a combination of TiVo & V6, should be offered V6 to replace TiVo's.

japitts's avatar
japitts
Very Insightful Person
9 months ago

Your post has been moved to a new thread.

Yes, TiVo's can be replaced with V6. Faulty ones are as a matter of course. There's also a proactive current programme to swapout TiVo due to the Netflix app being removed.

Any account which has a combination of TiVo & V6, should be offered V6 to replace TiVo's.

  • countyexile's avatar
    countyexile
    Up to speed
    9 months ago

    I passed on all the information to my son-in-law but after a couple of attempts to contact VM, each time being told he could not swap his tivo for a V6 only for a 360 he tried to register on here to question the matter further. However each time he tries to register with the community the promised email verification email doesn't arrive (he has checked spam folder)

    • japitts's avatar
      japitts
      Very Insightful Person
      9 months ago
      countyexile wrote:

      each time being told he could not swap his tivo for a V6 only for a 360

      Out of interest, are these offshore CS agents? Or chat-based sessions? If the latter, do you have screenshots?

      The advice is wrong (though sadly unsurprising) in any case, but I'm idly curious where it's coming from.