Really sorry that this is still causing you issues, we do pass feedback on and do our best to subtitle as many programmes as we can, though it is usually out of our control and by a third party. We will pass this feedback along again, and very sorry for the inconvenience.
Hello Hollie, thanks for your replies, it's a V6, but was same on Tivo. Have noticed viewing on Freeview that they are much smaller and nearer the bottom. The ideal model is Amazon Prime, where subtitles are at the foot of the screen, smaller with no black background.
Does the subtitle issue happen to all Freeview channels or just specific ones?
Have you tried changing the aspect ration to get rid of the black background?
To change the way that the picture shows on your TV, like widescreen and output format, you’ll need to adjust the display format.
Press Home on your remote
Select Help & Settings
Select Video Output
You can choose
Aspect Correction Mode
This lets you adjust the way the TV picture fits into your TV screen. It depends whether the picture is in 4:3 or 16:9 (Widescreen) format.
If the picture looks stretched, means it's not fit for Widescreen format. You can try to change the black bar to gray using the Letterbox colour and see if you'll be able to read the subtitles with that instead. Changing the colour will only apply where the box has added the bars and not where they were added by the broadcaster – changing the colour can help to determine this.
For bars that has been added by the broadcaster, we can raise it as a feedback but can't really change it.
I need the subtitles when watching most TV programs but my wife does not. It is most annoying that the huge black boxes with massive text wthin, hide important items on the screen. I am partially deaf but not blind.
Who is responsible for the generation of these electronic billboards? If they are provided by a third party please request that they sort them out using the suggestions posted by other posters. If they can't/won't, might I suggest using another provider. Maybe the one Netflix uses.
I can see me dumping Virgin TV and fully utilising my Netflix and Amazon accounts.