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Chaslington
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Subtitles too big

Please, please, please remove the black background behind subtitles, make the font smaller and move them closer to the screen's bottom.

We're not in the mid 1990s with teletext anymore so why are the subtitles blocking most of the picture?

The BBC iplayer app is a good example of how subtitles should look.

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Forum Team (Retired) Craig_D
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Re: Subtitles too big

Hi Chaslington

 

Welcome to the Community, we're always looking for ways to improve our service so thanks for taking the time to get in touch with us about this. 

 

Your feedback has been taken on board and we'll be here should you need any assistance or support with your services moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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zambo
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Message 3 of 7
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Re: Subtitles too big

Ten months later and still the same, intrusive, covering faces, too high, too big, unnecessary black backround. Not all deaf people have sight problems.

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Forum Team
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Message 4 of 7
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Re: Subtitles too big

Hi Zambo. Thanks for your post. 

 

Really sorry that this is still causing you issues, we do pass feedback on and do our best to subtitle as many programmes as we can, though it is usually out of our control and by a third party. We will pass this feedback along again, and very sorry for the inconvenience.

 

Hollie_B

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Forum Team
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Message 5 of 7
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Re: Subtitles too big

Zambo, just checking what box is it that you have these subtitles issues on? 

 

Thanks, 

 

Hollie_B

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zambo
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Re: Subtitles too big

Hello Hollie, thanks for your replies, it's a V6, but was same on Tivo. Have noticed viewing on Freeview that they are much smaller and nearer the bottom. The ideal model is Amazon Prime, where subtitles are at the foot of the screen, smaller with no black background.

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Forum Team
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Message 7 of 7
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Re: Subtitles too big

Hi, Zambo.

 

Thanks for posting here in the Virgin Community.

 

Does the subtitle issue happen to all Freeview channels or just specific ones?

 

Have you tried changing the aspect ration to get rid of the black background?

 

To change the way that the picture shows on your TV, like widescreen and output format, you’ll need to adjust the display format.

  1. Press Home on your remote
  2. Select Help & Settings
  3. Choose Settings
  4. Select Video Output

You can choose

Aspect Correction Mode
This lets you adjust the way the TV picture fits into your TV screen. It depends whether the picture is in 4:3 or 16:9 (Widescreen) format.

 

If the picture looks stretched, means it's not fit for Widescreen format. You can try to change the black bar to gray using the Letterbox colour and see if you'll be able to read the subtitles with that instead. Changing the colour will only apply where the box has added the bars and not where they were added by the broadcaster – changing the colour can help to determine this.

 

For bars that has been added by the broadcaster, we can raise it as a feedback but can't really change it.

 

Please let me know.

 

Mia_C

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